How does CastleCare booking work?
You choose the services, address, date, and two-hour arrival window. CastleCare then asks the service-specific questions needed for a useful quote and guides you to deposit or checkout.
FAQ
Questions customers ask before booking
Straight answers about the current CastleCare booking flow, service details, coverage, deposits, and provider onboarding.
Why do some services require a deposit?
Lawn care and window washing use a $50 deposit to reserve the appointment, then the remaining balance can be invoiced, paid up front, or handled after service. Laundry-only bookings are designed to be paid up front.
How long is each appointment window?
Public appointment windows are built as two-hour blocks. The current booking flow shows windows from 6am to 8pm so customers can choose a practical time.
What details do you need for each service?
For lawn care, CastleCare asks about grass height and property fit. For laundry, it asks whether bedding is included. For window washing, it asks stories, pane count, cleaning scope, screens, and optional photos.
Where is CastleCare available?
CastleCare currently serves Arkansas, with Central Arkansas as the first operating focus. Service-area requests help prioritize where the network expands next.
Can I book recurring service?
Yes. The site supports recurring care plans for qualifying services, including lawn care, laundry, window washing, and combo subscriptions when the selected services qualify.
Do I need an account before booking?
After checkout, customers can use their CastleCare account to keep booking details, service status, deposits, and checkout preferences together.
How do I work with CastleCare?
Provider onboarding starts on the Earn page. CastleCare is building toward an on-demand worker network for lawn care, laundry pickup, and window washing.