Legal
These terms describe the practical rules for using CastleCare to book, provide, and manage home services.
Effective July 28, 2026. This starter terms page should be reviewed by counsel before relying on it as final legal language.
CastleCare helps customers request and book home services including lawn care, laundry pickup, and window washing. Some work may be performed by CastleCare directly and some may be performed by approved providers as the network grows.
Customers agree to provide accurate contact, address, access, service, and payment information. You are responsible for making the property reasonably accessible and safe for the scheduled service window.
Quotes and starting prices are based on the details provided. Final pricing can change when property conditions, item counts, window panes, bedding, access, or custom service needs differ from the submitted details.
Some services require a deposit to reserve the appointment. Laundry-only bookings may require full payment before pickup. Remaining balances may be invoiced or collected according to the checkout option selected.
If you need to change or cancel a booking, contact CastleCare as early as possible. Same-day changes, inaccessible properties, unsafe conditions, or no-shows may affect deposits or require rescheduling.
Providers are expected to follow CastleCare standards, document work when required, communicate service issues, and comply with applicable laws. Provider access may be limited, paused, or removed for quality, safety, or trust reasons.
Do not misuse the site, submit false information, interfere with service operations, attempt unauthorized access, harass providers or customers, or use CastleCare for unlawful purposes.
CastleCare is not liable for indirect, incidental, or consequential damages to the maximum extent allowed by law. Some rights may vary by state and cannot be waived.
