Legal
This policy explains how CastleCare handles information for customers, visitors, and future providers using our home-service booking platform.
Effective July 28, 2026. This starter policy is written for the current CastleCare product and should be reviewed by counsel before relying on it as final legal language.
We collect account details, contact information, service addresses, booking details, service preferences, support messages, payment status, provider application details, device data, and site analytics needed to run CastleCare.
We use information to create quotes, schedule services, process deposits and payments, send service updates, prevent fraud, improve support, review provider applications, maintain safety, and understand which pages and services are working.
We share information with service providers, payment processors, background-check or onboarding vendors, hosting and analytics providers, support tools, and legal or safety partners when needed to operate the service.
CastleCare stores booking, support, and account records for as long as needed to provide service, comply with legal obligations, resolve disputes, prevent abuse, and improve operations.
You can request access, correction, or deletion of your personal information by contacting CastleCare through the Help Center. Some records may need to be retained for payment, tax, safety, or legal reasons.
CastleCare uses reasonable technical and operational safeguards, but no internet service can guarantee absolute security. Use a strong password and keep account access private.
